Question 1

What is Volentis.ai?

Accepted Answer

Volentis.ai is a European enterprise AI platform that provides specialized AI agents for HR, Legal, Compliance, IT, and Finance departments. It answers employee questions using only a company's own approved documents, with full source attribution and no hallucinations. Volentis B.V. is headquartered in Zoetermeer, the Netherlands, and hosts all data in Germany and the Netherlands.

Question 2

How does Volentis.ai prevent AI hallucinations?

Accepted Answer

Volentis.ai uses Retrieval-Augmented Generation (RAG) architecture. Answers come exclusively from the customer's approved documents, and if the information is not in those documents, the agent replies "I don't know" instead of generating a guess. Every answer includes a citation showing the source document and paragraph.

Question 3

Is Volentis.ai GDPR compliant?

Accepted Answer

Yes. Volentis.ai is fully GDPR compliant and acts as a Data Processor under Article 28. All data is hosted in EU datacenters in Germany and the Netherlands, and customer data is never used for AI training. A Data Processing Agreement (DPA) is provided with every contract.

Question 4

Is Volentis.ai EU AI Act compliant?

Accepted Answer

Yes. Volentis.ai is designed to comply with the EU AI Act and is classified as a limited-risk system. Transparency requirements are met through mandatory source attribution, audit trails, and clear disclosure that responses are AI-generated.

Question 5

Where is customer data stored?

Accepted Answer

All customer data is stored exclusively in EU datacenters located in Germany and the Netherlands. No data leaves the European Union. Single-tenant and customer-managed deployments allow further control, including on-premise or private-cloud hosting.

Question 6

Does Volentis.ai train on customer data?

Accepted Answer

No. Customer data is never used to train or fine-tune any AI model — not Volentis's models, and not any third-party models. Customer documents are only used at query time to retrieve relevant passages for the specific employee asking a question.

Question 7

How is Volentis.ai different from ChatGPT or Microsoft Copilot?

Accepted Answer

Unlike general-purpose assistants, Volentis.ai answers exclusively from a company's own approved documents and cites every source. It is EU-hosted, GDPR compliant, does not train on customer data, and provides specialized agents per department. ChatGPT Enterprise and Microsoft Copilot do not provide EU-only hosting or source-attributed answers by default.

Question 8

Which integrations does Volentis.ai support?

Accepted Answer

Volentis.ai integrates with Microsoft SharePoint, Microsoft Teams, Slack, and HR systems including SAP SuccessFactors, Workday, AFAS, and Personio. Enterprise Single Sign-On is supported via SAML 2.0 and OpenID Connect. Custom connectors can be built on request.

Question 9

Which AI agents are available?

Accepted Answer

Volentis.ai offers six specialized agents: HR Agent, Legal Agent, Compliance Agent, IT Agent, Finance Agent, and International Agent for multi-country organizations. Each agent is tuned to the terminology, documents, and question patterns of its department.

Question 10

Which deployment options are available?

Accepted Answer

Three deployment tiers are available. SaaS multi-tenant is the fastest to deploy and shares infrastructure across customers in the EU. Single-tenant provides a dedicated environment with bring-your-own-key (BYOK) encryption. Customer-managed allows on-premise or private-cloud deployment for maximum sovereignty.

Question 11

How much does Volentis.ai cost?

Accepted Answer

Pricing depends on number of users, document volume, and deployment tier. Three tiers are published on the pricing page: Starter (up to 500 users, one agent), Professional (up to 2,000 users, multiple agents), and Enterprise (unlimited, with single-tenant or on-premise options). Contact sales for a specific quote.

Question 12

How long does implementation take?

Accepted Answer

Most SaaS multi-tenant deployments are live within two to six weeks, including document ingestion, policy review, and user training. Single-tenant and customer-managed deployments typically take six to twelve weeks depending on infrastructure scope.

Question 13

Which languages does Volentis.ai support?

Accepted Answer

The user interface is available in English, Dutch, German, and French. The AI agents understand and respond in 30+ languages, including all official EU languages. Employees can ask questions in their preferred language regardless of the document language.

Question 14

Who owns the data in Volentis.ai?

Accepted Answer

The customer retains full ownership of all data — documents, queries, and answers. Volentis acts only as a Data Processor. On contract termination, all customer data is deleted according to the Data Processing Agreement terms.

Question 15

How does Volentis.ai handle sensitive data?

Accepted Answer

Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Role-based access control (RBAC) restricts document visibility per user role. Single-tenant deployments support bring-your-own-key (BYOK) encryption where only the customer holds the encryption keys.

Question 16

What audit trail does Volentis.ai provide?

Accepted Answer

Every query and every answer is logged with timestamp, user identity, source documents cited, and the exact response given. Logs are exportable and retained according to the customer's configured retention period. The audit trail supports GDPR subject access requests and regulatory audits.

Question 17

Which company sizes use Volentis.ai?

Accepted Answer

Volentis.ai is designed for medium to large enterprises with 200 or more employees. Typical customers include European mid-market companies, multinationals with EU operations, regulated industries (financial services, healthcare, public sector), and HR consultancies serving enterprise clients.

Question 18

What happens if the AI does not know the answer?

Accepted Answer

The agent explicitly replies that it does not have the information and suggests escalating to a human. It never fabricates a response. This behavior is enforced by the RAG architecture — the agent can only speak from retrieved source material.

Question 19

Can employees access Volentis.ai from Microsoft Teams or Slack?

Accepted Answer

Yes. Volentis.ai offers native Microsoft Teams and Slack apps that surface the relevant agent where employees already work. Single sign-on ensures each user only sees the documents they are authorized to access.

Question 20

Who founded Volentis.ai?

Accepted Answer

Volentis B.V. was founded in 2024 in Zoetermeer, the Netherlands. The company focuses on bringing trustworthy enterprise AI to European organizations with a strong emphasis on GDPR compliance, EU AI Act readiness, and European data sovereignty.

Optie	Tijdlijn	Controle	Ideaal voor
SaaS Multi-Tenant	2-4 weken	Standaard	Snelle start, voorspelbare kosten
Single-Tenant SaaS	4-8 weken	Hoog (BYOK)	Verhoogde security, certificeringen
Customer-Managed	N.o.t.k.	Maximaal	Air-gapped, on-premise vereist

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