01
Password & Access
Password resets, account lockouts, access requests, MFA setup, permission changes
- “How do I reset my password?”
- “My account is locked out”
- “How do I request access to the finance drive?”
04For IT Teams
Cut your IT tickets in half without adding headcount
The Volentis IT Agent answers tier-1 questions instantly from your procedures and documentation, so your team can focus on complex issues.
50-60%ticket deflection
40%faster resolution
35%lower cost per ticket
+25%employee satisfaction
AHow It Works
How It Works
Employees ask IT questions in plain language. Get step-by-step guidance from your procedures and documentation.
Employee
How do I reset my password for the CRM?
Volentis.ai
Based on the CRM User Guide (v4.2) and IT Security Policy: Step 1: Go to crm.company.com/reset, Step 2: Enter your email address, Step 3: Check email for reset link (valid 15 minutes), Step 4: Create new password (minimum 12 characters, 1 uppercase, 1 number, 1 special character). If you don't receive the email, check spam or contact IT Helpdesk.
High ConfidenceSource verified
Employee
VPN isn't working, what should I do?
Volentis.ai
From the VPN Troubleshooting Guide (updated Jan 2026): Quick checks: 1) Is your internet connection working? (test with speedtest.net), 2) Is the VPN client up to date? (current version: 5.2.1), 3) Have you restarted the VPN client? Common fixes: Clear VPN credentials and re-enter. If issues persist: Run diagnostic tool (Start > VPN Diagnostic), Screenshot the error, Submit ticket to IT with diagnostic results.
High ConfidenceSource verified
Employee
How do I request access to SharePoint?
Volentis.ai
Per the Access Management Procedure (IT-PROC-042): Step 1: Submit request via IT Portal > Access Requests > SharePoint, Step 2: Your manager will receive approval request (auto-routed), Step 3: Upon approval, IT provisions access within 4 business hours. Required information: Site name or URL, Business justification, Requested permission level (View/Edit/Full Control). For urgent requests, contact IT Helpdesk with manager CC.
High ConfidenceSource verified
Employee
What are the backup procedures for our servers?
Volentis.ai
From the Backup and Recovery Policy (IT-POL-015): Schedule: Daily incremental backups at 02:00 CET, Weekly full backups Saturday 01:00 CET, Monthly archival to offsite storage. Retention: 30 days for daily, 12 weeks for weekly, 7 years for monthly archival. Recovery time objective: 4 hours for critical systems, 24 hours for standard. Contact: backup-team@company.com for restoration requests.
High ConfidenceSource verified
BWhat the IT Agent can help with
What the IT Agent can help with
The IT Agent is trained on your procedures and documentation. Here are the typical use cases:
02
VPN & Connectivity
VPN troubleshooting, network issues, remote access, wifi problems, connectivity diagnostics
- “VPN won't connect”
- “Internet is slow”
- “Can't connect to the office network from home”
03
Software Support
Application troubleshooting, installation guides, configuration help, software updates
- “How do I install Zoom?”
- “Excel keeps crashing”
- “Which version of the CRM should I use?”
04
Hardware & Devices
Laptop issues, printer problems, mobile device setup, peripheral configuration
- “Printer isn't working”
- “How do I set up my new laptop?”
- “My monitor keeps flickering”
05
Security Procedures
Security policies, suspicious email handling, data handling procedures, incident reporting
- “I received a suspicious email”
- “What's our policy on USB drives?”
- “How do I encrypt a file?”
06
IT Procedures
Request processes, approval workflows, onboarding/offboarding, equipment requests
- “How do I request a new laptop?”
- “What's the process for software approval?”
- “How do I set up a new employee?”
CIs the IT Agent right for you?
Is the IT Agent right for you?
The IT Agent delivers the most value for organizations that match this profile:
Ticket volume
High volume of repetitive questions
Significant portion of helpdesk tickets are tier-1 issues (passwords, VPN, access)
Organization size
200+ employees
Enough users to generate meaningful ticket deflection savings
Documentation
IT procedures and knowledge base articles
Existing documentation to provide accurate answers
Current challenge
IT team overwhelmed with repetitive questions
Skilled IT staff spending time on low-value tier-1 issues
DWorks with your IT infrastructure
Works with your IT infrastructure
The IT Agent connects to your existing IT documentation and service management:
ITSM Platforms
ServiceNow, Jira Service Management, Freshservice for ticket deflection and escalation
Knowledge Bases
Connect to existing IT wikis, Confluence, or internal knowledge repositories
SharePoint
Access IT documentation, procedures, and policy documents
Microsoft Teams
Provide IT support directly within Teams chat
Active Directory
Reference user account information and access policies (read-only)
Direct Upload
Upload IT procedures and guides directly for immediate use
💡 Don't see your system? We integrate with any API-enabled platform.
Supported document types
IT proceduresTroubleshooting guidesUser manualsKnowledge articlesPolicy documents
EWhat can the IT Agent do?
What can the IT Agent do?
Your 24/7 IT support assistant that never sleeps. Instant responses, always available.
- Answer common IT questions from procedures and documentation
- Provide step-by-step troubleshooting guidance
- Guide users through access requests and approvals
- Explain IT policies and security requirements
- Help with software installation and configuration
- Preserve institutional knowledge when staff change
- Answer questions in all EU languages
- Ticket analytics dashboard to identify documentation gaps
FSafe by design: What the IT Agent won't do
Safe by design: What the IT Agent won't do
The IT Agent provides information and guidance, but maintains important boundaries:
✓
No automated system changes
The IT Agent provides instructions and guidance, but does not make direct changes to systems, accounts, or configurations. All changes require human action through proper channels.
✓
Clear escalation paths
When a question requires human expertise or system access, the IT Agent directs users to the appropriate support channel or suggests creating a ticket.
✓
Security boundaries
The IT Agent never asks for or stores passwords, credentials, or other sensitive information. Security procedures are explained but not bypassed.
✓
Complete audit trail
Every question and answer is logged. IT managers can review what information is being requested and identify documentation gaps.
The IT Agent provides self-service guidance based on your documentation. For complex issues, system changes, or security incidents, it directs users to appropriate IT support channels.
GWhy trust Volentis.ai?
Why trust Volentis.ai?
01
No Hallucinations
Answers come exclusively from your approved documents. If information isn't available, the system tells you. No guessing, no fabrication.
02
Source Citation
Every answer includes exact references to source documents. Click through to verify the information yourself.
03
GDPR & EU AI Act Compliant
Built for European enterprises. Data never leaves the EU. Full audit trail for every interaction.
Trusted by European enterprises
Ready to reduce your IT ticket volume by 50-60%?
See how the Volentis IT Agent can transform your helpdesk operations while freeing your team for higher-value work.
Safe by design: provides guidance only, never makes system changes. Clear escalation when human help is needed.
⏱ Live in 2-4 weeks✓ No credit card required✓ EU data residency